Glean

Glean review covering its rating, pricing, features, pros, cons, and alternatives to help businesses choose the right AI enterprise search and knowledge management platform.

At a Glance

Pricing Paid

What is Glean?

Glean is an AI powered workplace search and knowledge management platform that brings information from different business applications into one searchable interface. It helps employees find documents, conversations, tickets, code, and other company information without searching through multiple applications separately. Glean also includes a conversational AI assistant that can answer questions, summarize information, and help employees work with internal company knowledge. Its permission aware architecture ensures that users only receive information they are already authorized to access.

How Glean Works

  • Connect Business Applications: Glean connects with workplace tools such as Slack, Google Drive, Jira, Salesforce, and other enterprise applications through pre built integrations.
  • Index Company Information: The platform securely indexes content, metadata, and other relevant information from connected sources to create a centralized search experience.
  • Apply Access Permissions: Glean checks existing access permissions before showing search results. Employees cannot use Glean to access information they are not permitted to view in the original application.
  • Build Knowledge Connections: The platform maps relationships between employees, teams, projects, departments, documents, and conversations to provide more relevant search results.
  • Generate AI Answers: When users ask a question, Glean retrieves relevant information from permitted company sources and uses it to create a natural language answer with supporting citations.

How We Rated Glean

We rated Glean based on enterprise search, AI capabilities, integrations, security, personalization, knowledge management, workflow automation, ease of use, pricing, and overall value. Its biggest strengths are its broad integration library, permission aware search, personalized results, and ability to generate AI responses using internal company information. Features such as Glean Agents and Code Intelligence also make the platform useful for specialized business workflows. However, the relatively high enterprise cost, implementation requirements, and dependence on connected business systems may make Glean less suitable for smaller organizations.

Pros

  • Respects existing employee access permissions
  • Provides personalized search results
  • Helps reduce incorrect AI generated answers with cited sources
  • Supports multiple AI models
  • Offers more than 100 enterprise integrations

Cons

  • Can be expensive for smaller organizations
  • Some information may take time to appear after changes
  • Requires significant setup for large enterprise environments
  • Its value depends on the business tools it can connect to
  • Employees may need time to adopt a new workplace search system

Glean can be suitable for:

  • Large enterprises
  • Organizations with distributed company knowledge
  • Businesses using many workplace applications
  • IT and engineering teams
  • Customer support teams
  • Sales and marketing departments
  • Companies looking for enterprise AI search
  • Organizations that need centralized knowledge access

Glean is useful for organizations where information is spread across numerous workplace applications. Instead of searching Slack, Google Drive, Jira, Salesforce, and other systems separately, employees can use one platform to find relevant information. Its AI assistant can also turn internal company information into conversational answers, summaries, and other useful outputs. Permission aware search is another important advantage because employees only receive information they are authorized to access. However, Glean is primarily designed for larger organizations with complex technology stacks and substantial knowledge management needs. Smaller companies may find its cost and implementation requirements difficult to justify.

Glean's Key Features

Universal search across connected business applications

Glean Assistant for conversational AI support

AI generated answers with source citations

Glean Agents for workflow automation

Code intelligence for technical teams

Personalized search results

Enterprise knowledge graph

Permission aware search

More than 100 integrations

Glean Protect for identifying potentially overshared information

Pricing

Free Plan

Free

Per User License

$75 /mo

Disclaimer: for the latest and most accurate pricing, please visit the official Glean website.

Frequently Asked Questions

What does Glean do?
Glean provides enterprise search and AI knowledge management by connecting information from different workplace applications. It helps employees find company information, ask questions, summarize content, and complete knowledge based tasks.
What companies does Glean integrate with?
Glean supports more than 100 enterprise integrations, including workplace applications such as Slack, Google Drive, Jira, and Salesforce. Available integrations can vary, so businesses should check the current integration list for specific tools.
Is Glean worth it for small businesses?
Glean may be more suitable for larger organizations with many employees, applications, and large amounts of internal information. Its enterprise pricing and implementation requirements may make it less practical for smaller businesses.
Is Glean secure?
Glean is designed to respect existing access permissions. Its permission aware search prevents employees from receiving information they are not authorized to access through the original source application. Businesses should still review Glean's current security documentation and requirements before deployment.
Does Glean have an AI assistant?
Yes. Glean Assistant provides a conversational interface that can answer questions, summarize information, help create drafts, and work with internal company knowledge.
What are the best alternatives to Glean?
Glean alternatives include other enterprise search, AI knowledge management, and workplace collaboration platforms. The best option depends on factors such as integrations, security requirements, AI capabilities, company size, pricing, and workflow needs.

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Based on user reviews

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R

Rhea Kapoor

Excellent tool! Saved me hours of work. Highly recommended.

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