Hiver
Hiver is an AI-powered customer service and shared inbox platform that works with Gmail and Outlook. Learn about its pricing, features, AI tools, automation, pros, cons, and alternatives.
Hiver is an AI-powered customer service and email management platform that helps teams manage shared inboxes, customer conversations, and support workflows. Hiver in Gmail works directly inside Gmail, while Hiver Omni supports Gmail, Outlook, and other email providers. It combines shared inboxes, ticketing, automation, AI tools, analytics, and integrations to help teams manage customer support from one workspace.
How Hiver Works
- Connect Your Inbox: Connect your shared Gmail inbox or use Hiver Omni with your preferred email provider.
- Organize Conversations: Hiver assigns, tags, and routes customer conversations so each request has a clear owner.
- Use AI and Automation: AI tools can draft replies, summarize conversations, handle routine requests, and automate repetitive workflows.
- Collaborate With Your Team: Team members can use internal notes, shared drafts, and assignments to work on customer requests without sending unnecessary forwards or CCs.
- Track Performance: Managers can monitor response times, resolution metrics, SLAs, CSAT, and other support data through analytics.
How We Rated Hiver
We rated Hiver based on its shared inbox, email management, AI features, ticketing, automation, and collaboration tools. We also considered its integrations, analytics, mobile apps, ease of use, and pricing. The review looked at how well Hiver supports customer service teams and businesses managing shared email conversations. We also considered its suitability for small businesses, growing teams, and larger organizations.
Pros
- Works directly inside Gmail.
- Supports Outlook through Hiver Omni.
- Combines email and customer support tools.
- Includes AI features across paid plans.
- Offers automation and shared inboxes.
- Supports many business integrations.
- Provides mobile apps for customer support.
Cons
- Advanced features require higher plans.
- Some mobile features are more limited than the desktop experience.
- Pricing is based on the number of users.
- Hiver can be more than needed for teams that only need basic email management.
- Customer support teams
- Small and growing businesses
- Operations teams
- Finance and HR teams
- IT support teams
- Businesses managing shared inboxes
- Teams handling high volumes of customer requests
Hiver is useful for teams that want to manage customer support without moving away from their existing email workflow. Hiver in Gmail adds shared inboxes, ticketing, automation, collaboration, and AI directly to Gmail, while Hiver Omni provides a standalone option for teams using multiple communication channels.
It also connects with tools such as Salesforce, HubSpot, Jira, Shopify, Asana, Slack, and other business applications.
Hiver's Key Features
Shared inboxes for team email management.
AI agents for automated customer support.
AI Copilot for drafting replies and suggesting next steps.
Email routing, assignments, and automation.
Help center and customer portal.
SLA and CSAT management.
Analytics and performance reports.
Integrations with CRM and business tools.
Mobile apps for Android and iOS.
Pricing
Free Trial
Free
Growth Plan
$35 /mo
Pro Plan
$65 /mo
Elite
$95 /mo
Disclaimer: for the latest and most accurate pricing, please visit the official Hiver website.
Frequently Asked Questions
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Rhea Kapoor
Excellent tool! Saved me hours of work. Highly recommended.
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